Even Netflix can admit when they screwed up.
Richard Madden, well-known for playing Robb Stark in Game of Thrones and currently starring in the BBC series Bodyguard, which is also streaming on Netflix, was prohibited from taking a bottle of water when he mistakenly entered Netflix’s headquarters on his way to a nearby building for an interview with KTLA 5 Morning News last week.
He was told they were for employees only and was shown the door.
Days later, Madden received a gift in a large red box with a white ribbon. The box was filled with miniature Netflix-branded water bottles and a sincere but funny, hand-written apology note.
The note read:
“Dear Mr. Madden — Our deepest apologies for the water bottle situation. Normally, we give them out gladly, but your fans are always so thirsty… Love, Netflix.”
The 32-year-old Game of Thrones actor told the story to KTLA 5 Morning News just after it had happened:
“I walked in and I was told I was in the wrong building. But there was a fridge of water, Netflix-branded water, that I went to grab a bottle of. They said, ‘You have to go around the corner for your show.’ And I said, ‘Cool, I’ll just grab a bottle of water,’ and I was told no, I’m not allowed to, it’s ‘for Netflix employees only.’
“I said, ‘Well, I’m a Netflix employee, I’m on a show.’ They were like, ‘Sir, you have to put that water back now.’ I was like, ‘Seriously? Surely I can have a bottle of water.’ They were like, ‘No, you have to put it back. You have to leave now, sir. Your building is around the corner.’ They held the door for me and I left the building.”
He also posted about Netflix’s apology on Instagram, but the post appears to have been taken down.
Photos of the elegantly wrapped gift and accompanying note can be seen on Twitter:
the result of richard madden’s water bottle saga with netflix skdkskksks pic.twitter.com/vTMJy2jmFT
— 𝔪 (@rewritethestark) November 5, 2018
Commenters on Twitter couldn’t believe he was denied the water:
Who got sacked over that I wonder ? 😂
— Jackie B (@jack81066) November 6, 2018
Wow, that employee is pretty darn rude.
— CG (@imalwysright) November 6, 2018
But they also thought Netflix did a pretty good job apologizing:
Gotta say, Netflix gift and note was good. Made me laugh. lol
— Andreth🐺🗡️🧝🏻 (@Adaneth73) November 8, 2018
Madden was at KTLA 5 to promote Bodyguard which has received rave reviews.
There are also rumors that he may be the next James Bond as this commenter alludes to:
He'll have the last laugh miss moneypenny
— eddie carrigan (@eddiecarri) November 3, 2018
Check out Madden in Bodyguard, now streaming on Netflix:
Just finished bodyguard madden was really good ..also a Frey spotting 👀
— J-Roc (@liquorthinkin) November 7, 2018