What should have been a normal mundane errand turned into a nightmare for a St. Louis man and his fiance.
Kellen Hill, an African-American man needed a money order to pay the rent. When he went to Schnucks, a local grocery store, where he says he has been getting money orders for months, the clerk wanted to see his driver’s license. Not such an out of line request since the money order was being bought with an ATM card and was for $1,100. But then things went downhill from there.
According to Hill, after he showed his out-of-state Florida drivers license, the clerk refused to issue the money order because he said there was a lot of fraud coming out of Florida. Hill then called his fiance and she left work to bring the amount in cash. That still didn’t satisfy the store clerk. He said the couple couldn’t pay the added $5.00 charge with an ATM card, you know, because of all the fraud. So Hill’s fiance stood in line, bought some Tic-Tac’s and got the $5.00 in cash back from her card.
Problem solved, right? Wrong!
In a series of videos posted to his Facebook Page, Hill captures what clearly appears to be at worst racial profiling and at best, a complete lack of common sense. The video shows multiple customers trying to talk to the clerk and figure out why he keeps refusing to take cash for a money order even after the couple fulfilled all of his demands.
At one point in the video Hill says:
I’m trying to help you keep your job because racial profiling is not good, bro.
The clerk then replies;
We’re not racial profiling.
Eventually, the clerk says he is calling corporate management. The next video shows the money order being giving.
After the videos went viral on Facebook, it turned out Hill was correct and the clerk lost his job. CEO Todd Schnuck had this to say about the frustrating and unnecessary incident.
Due to multiple recent incidents of fraud where subjects were using stolen debit cards and showing out-of-state identification — most frequently from the state of Florida — to purchase high-dollar money orders, the customer was asked to use cash to make the purchase instead.
Although the teammate was focused on the recent increase in fraud, once the customer produced cash for the transaction, the money order should have been sold without further issue. I want our customers to feel welcomed and respected in our stores and I sincerely apologize for how our customers were treated in this instance.
You can watch the video below.
H/T: Raw Story