Clever camera work can turn a garbage heap into a tropical destination vacation. As Jenny Kershaw found out on her Vietnam visit, shooting from the right angles can mean everything.
Prior to arriving at the Mari Gold Hotel & Apartment in Da Nang, Vietnam, Kershaw did what every traveler would – she scrolled through the photos of her intended hotel. What she found was what looked to be a crystal blue infinity pool with incredible cityscape views. When she arrived, she definitely had a city view – but as for that sparkling pool? Not so much.
Our hotel pool in Vietnam…booking.com VS reality we’ve been done there pic.twitter.com/lElDjxzFwd
— Jenny Kershaw (@jennykershawx) May 12, 2018
The murky tub of water is far from what anyone would expect from a luxurious hotel pool, topped off with a small metal ladder as its only entry and exit. It’s difficult to gauge depth from the image, but it can’t be any more than three-feet at its deepest – and that may be generous.
When Kershaw shared the side-by-side comparison, the response was as expected. As one Twitter user put it, she was “bamboozled.” Another points out that the ladder is so small that it couldn’t fit the “E” in the world “Welcome.” Michael Brown (@mbrownboy) points out how lucky she was that there was actually water in the pool.
you got bamboozled
— Khalid (@burnouty) May 16, 2018
Too small to even put the E in welcome pic.twitter.com/ByMHUUDapT
— + (@ZaePadre) May 12, 2018
At least your pool had water in it! pic.twitter.com/jQ33w29XNf
— Michael Brown (@mbrownboy) May 17, 2018
Others, however, weren’t as supportive of Kershaw’s complaints. In fact, Christopher Crouzet (@zcrou) points out, the hotel had another image of the pool that was slightly more forthcoming. “[T]here’s another photo clearly showing that the swimming pool is super small,” he writes, following it up with a jab at the traveler. “I’m sure you’ve seen it too but bitching is definitely more fun, isn’t it?”
Just next to that photo on https://t.co/6hEjnpO2sV (https://t.co/z2LnkvNSKP) there's another photo clearly showing that the swimming pool is super small. I'm sure you've seen it too but bitching is definitely more fun, isn't it.
— Christopher Crouzet (@zcrou) May 14, 2018
That tweet didn’t get the best response as people still chided the misleading photo and turned on Crouzet. Gabriel Puttkammer (@gabrielhalivon) put it in the simplest of terms: “Yeah, [you] are wrong.” Others were a little more wordy and direct.
I might be wrong but I don't think it's dirty, the colour is likely due to the photo being taken at night time. I think the main issue behind Jenny's tweet anyways is the pool's size (as per a follow-up reply).
— Christopher Crouzet (@zcrou) May 14, 2018
yeah u are wrong.
— Gabriel Puttkammer (@gabrielhalivon) May 17, 2018
the hotel is in Vietnam, are you a Vietnam plant expert? They could be any size (within reason) so you can’t say it’s really to scale. There’s no way you can tell just how small the “pool” is based on the plants! waaait a min, defender of the piscine, do you work for the hotel?
— yu (@yuhollinger) May 18, 2018
As pointed out by Maureen Simkins (@maureensimkins), Kershaw should be happy that there even was a pool.,
— Maureen Simkins (@maureensimkins) May 18, 2018
It does appear that Kershaw’s viral “expectation vs. reality” tweet did garner attention from the hotel. The image that Crouzet referenced in his counterpoint is now labeled with “Free Jacuzzi,” and Booking.com reached out to the traveler via her Twitter thread.
Hi Jenny, our support team can definitely look into this and help you with a complaint. We recommend sending the photos to [email protected], including your confirmation number. Our team will get back to you as soon as is possible.
— Booking.com (@bookingcom) May 14, 2018
Despite being given the opportunity to get something out of the viral scenario, Kershaw just wanted to laugh it off.
It’s ok, I don’t want to file a complaint…it’s just funny and I notice the pictures convinently been changed now anyway … pic.twitter.com/QXhOoM5A0A
— Jenny Kershaw (@jennykershawx) May 15, 2018
I wouldn’t set foot in that thing no matter how they label it. False advertising. Nice that you have such a good sense of humor about it all.
— Jennifur (@FurForceFive) May 17, 2018
— Carlos Guzman (@cc_guzman) May 17, 2018
H/T: Twitter, Booking.com