In what looks to be another bout of internet justice, a manager at the popular food chain, Chipotle, was fired after telling some customers they had to pay before ordering.
Video of the incident was taken by one of the diners and uploaded to Twitter with a tag to the Chipotle corporate Twitter account.
— Masud Ali ???? (@Masudaliii) November 16, 2018
The video shows the manager telling the group of African-American men that they had to pay in advance, because they “never have money when [they] come in here.” The group is upset when another customer who happens to be white, orders normally and pays at the register.
This looks to be a clear cut case of discrimination.
So @ChipotleTweets I usually go to that #grandavechipotle in #StPaul now I don't want to support them since you didn't fire them all. ???? Idk someone should have stood up and said that the manager was wrong for that. Have some balls! #Chipotle #chipotlemn #SundayThoughts
— TheHappySoul Goddess (@Yahiness11) November 18, 2018
In viewing video, it appears the ENTIRE @Chipotle crew (up & down ORG CHART) needs more than just #retraining
This nonsense will continue #nodoubt because it happened once
⚡️ “Chipotle fires manager after she asked customers to pay before being served”https://t.co/2xSj4gsycV
— Dave Guerra (@DaveGuerra) November 18, 2018
this is so fucked up it really broke my heart!!! and y'all expect us to look at mexicans like we equal.. smh how u oppressed people who go through the same shit as you? https://t.co/7Zp31oE2Yr
— ty rodriguez (@tguapular) November 17, 2018
Right? Im real sick of seeing this shit. Im glad they stood up for themselves too, they had every right too
— jenny???? (@Jennjo22) November 17, 2018
This is disgusting to see. I myself will never be in another one of your stores. You see the video what else needs to be shared your employees are racist.
— Sasha???????? (@DulceSasha) November 17, 2018
AND that white woman ain’t say shit to the employees. Y’all see racism and are complicit in it. Fuck y’all. https://t.co/OUsJr5CbC1
— kaylyn (@sarabbareilles) November 17, 2018
The Twitter user continued with other videos showing the staff backing the manager and telling the customer he had to pay first. Twitter was very much on his side, with many calling for the manager and the workers to be fired.
Which Chipotle did, according to this tweet.
@masudali what happened here is not how our employees should treat our customers. We are committed to treating all of our guests fairly and with respect. The manager has been terminated and the restaurant has been retrained so this doesn’t happen again. We'll be back in touch.
— Chipotle (@ChipotleTweets) November 17, 2018
However, some people started combing the uploader’s timeline and found some tweets that make this a murkier situation than expected.
There are tweets dating back as far as three years and as recently as a few months ago, where Masud Ali brags about taking food from Chipotle without paying for it.
People were ready to call him out.
Well established??? ???? i was honestky so upset until you were exposed and someone was fired wrongfully. And u thought you always had to oay before getting your food?? pic.twitter.com/BXfxuv5RJU
— ʚBrendaɞ???? (@MXMBre) November 18, 2018
Ok, you do know that you're scum right? And also an idiot who likes to brag about their "Dine-N-Dash" adventures right? That you deserved to have service denied and banned from the establishment. You're a liar and a thief. You got an innocent woman fired for doing the right thing pic.twitter.com/UoVIqS4zXy
— Steve (@vanteal82) November 18, 2018
Are you serious? These guys dine and dash everywhere they go. Why are you so quick to fire the manager?!? I will be writing in to Corporate Chipotle for Shaq’s immediate response with no investigation. This is absolutely ridiculous and the manager did nothing wrong.
— Astros Fan (@SpringerDinger3) November 18, 2018
Twitter users that were outraged at Chipotle but are now finding out that the manager was in the right: pic.twitter.com/msxym5AoKV
— Henry Skutt (@henryskutt) November 18, 2018
Those niggas that got our chipotle sis / manager fired for no fucking reason. I hope she sues all y’all. pic.twitter.com/ZHHlrPEXIX
— *Tunde (@ThatsSoTunde) November 18, 2018
However, instead of vindicating the manager, for some it sparked debate.
Was it right for the manager to treat him differently? Wouldn’t the order process for Chipotle prevent the customers from dine and dashing?
Should Chipotle have fired the manager? Add in that the manager thought the men looked like a group who couldn’t pay from earlier in the week, and no one knows what to think.
No one can seem to definitively answer these questions.
Well this is a backfire and a half.
— Tyrone (@TheRealTyzer) November 18, 2018
Manager could have simply made the customers’ food to order, held it until paid, & once paid, hand them the food. She overstepped & caused her own demise. Even if these fellas are dine/dashers, it’s easy to prevent with Chipotle’s setup. ????????♀️
— FRUGALISA (@frugalisadeals) November 18, 2018
(Cont’d)THAT is racial profiling—as was the manager’s BS about them “looking like” people who’d stolen from the store—which reeks of more than one racist trope. The presence of a black employee is irrelevant. The manager’s actions were racially motivated; she’s been fired for it.
— Betsy Banks ???????????? (@BetsyBG) November 18, 2018
How boring is my life you ask? I’m waiting on the recent chipotle incidents’ outcome.
Does that kid get banned from chipotle forever? Does the manager get her job back? Does she sue for wrongful termination? Can’t wait to see the rest of this unfold
— TQ from QT (@tc_terrell) November 18, 2018
Chipotle says it’s been made aware of these extenuating circumstances and is researching the incident further.