The Imperial Salon & Day Spa in Stafford, Virginia has come under fire recently after the mother of a 10-year-old cancer survivor posted about how her daughter was repeatedly mocked while visiting for a “special evening.”
Shelle Jones wrote on Facebook about how her niece, Iliana, a 10-year-old survivor of stage 4 cancer, went to the spa with her mother for a relaxing night, only to be told she “looked like a boy the entire time.”
In a since-deleted Facebook post, Jones told the whole story:
Jones wrote that Iliana’s mother spoke to the spa’s management about their treatment, but that their response was “underwhelming.”
Imperial Salon and Day Spa in Stafford PA should be boycotted.
What an awful thing to do to a child.
— Amontaful (@acmonta) December 7, 2018
Facebook user Crystal Trifiletti would later post a screenshot of Jones’s post to the spa’s Facebook page, writing:
“Everyone who visits your salon should know how you treat young children recovering from CANCER. Shame on you guys and I will never be back. You’ve lost quite a few customers.”
Candice people can be horrible. Your strength and determination put you levels above those who could never overcome what you have. They are not worthy of your thoughts or attention. Sending good thoughts and prayers for remission to remain strong.
— Babs (@Cravingscookbk) December 7, 2018
Many people expressed their anger with the spa in the comments below the post. One user commented:
“Please stop spending your money with people who don’t respect you!”
Sad, truly sad…
— xPrimeTimex (@A_Chained_Angel) December 4, 2018
Another chimed in:
“I just heard about this. It breaks my heart that people could be so cruel.”
One Facebook user summed up everyone’s feelings pretty accurately:
“Even if she hadn’t just beaten cancer, why would mock any child’s hair? How badly do you feel about yourself that making fun of a child makes you feel bigger? That’s pretty horrible in itself, let alone it’s a little girl who has been through hell and back.”
I would never spend a dime of my hard earned money at a place that would make a child that is fighting cancer feel bad about herself. Shame on you Imperial Salon & Day Spa!
— Rebecca Gordon (@rebeccagordon82) December 1, 2018
In a Facebook post that has since been deleted, Imperial Salon offered an apology to Iliana and her family:
“We deeply apologize that this has happened. We would love to meet with you and your daughter to formally apologize.”
“Your daughter and any other cancer survivor and fighter have our complete support. This matter breaks our hearts as a business and as parents ourselves.”
The owners of the spa also offered a care package to try and make things right.
“We know that offering any package would never be enough to make up for this sad situation but, would love to offer a package for your little girl and family.”
“We as owners would love to show you that this one incident is not what our spa or company is about. Please allow us to have an opportunity to show you that our company is better than this.”
I hate people. At the end of the video, her coming out with positivity to others in similar situations and smile broke my heart.
— (festive) cam (@twacameron) December 6, 2018
The salon’s new manager, who was hired this past Sunday, told INSIDER that the employee who made hurtful comments has been fired, and two other employees “face disciplinary action.”
The owners of the spa posted on Facebook, saying:
“We as a business do not support what has been said by a former employee. At this time all we can do is apologize for this sad matter and try to learn and teach our employees that this and any other comments about clients are not okay.”
— WSB Radio (@wsbradio) December 6, 2018
The new manager, an ovarian cancer survivor, is determined to make sure nothing like this ever happens again:
“I wasn’t here. I can’t fix it. All I can say is I’m sorry. All I can say is from here on out, this will never come again.”
“No bullying will ever happen here while I’m here.”