Guy Gets Roasted On Twitter For Complaining About A Dunkin’ Donuts That Closed Five Minutes Early On Christmas ????


The customer service grind can be brutal, and many of us believe that if everyone — yes, everyone —worked for at least a month or two in retail or food service, they would be a lot more compassionate and empathetic to those who work with the general public year-round, including holidays.

And, as you can imagine, there are countless people who believe otherwise. Local Miami radio host Zack Duarte is among them. Duarte was savaged on Twitter after he complained about the employees of a Miami Dunkin’ Donuts closing five minutes early on Christmas Day.

Duarte wrote, in part:

“Doors locked at 12:55 even though sign says open until 1.”

As if to underscore his point, Duarte, who’d tagged the official Dunkin’ Donuts Twitter account in his initial post, listed the address of the location that committed the egregious offense of not letting him get his coffee and a donut.

Duarte took all of this very personally, saying he’d been “screwed.”

He took this so personally, in fact, that he even lampooned the fast food chain’s tagline:

Duarte’s actions didn’t go over well with social media users, who accused him of entitlement.

And a little Twitter history came back to bite Duarte:

Duarte later explained that the coffee was for his coworkers, saying he’d been to another location, which had also closed early, before heading to the one he called out on social media.

But is that really an excuse to have an online hissy fit over coffee? We believe most people would say “absolutely not.” And who can fault food service workers for wanting to close up shop a few minutes early so they could be with their families on Christmas?

For context, consider the Bureau of Labor Statistics (BLS) 2017 report on the earnings of food and beverage service workers. BLS notes that the median pay for food and beverage service workers in 2017 was $23,370 a year, which translates to about $9.81 in hourly pay. The number of jobs in this sector in 2016 totaled 5,122,600, and “is projected to grow 14 percent from 2016 to 2026, faster than the average for all occupations.”

The BLS report notes that many “food and beverage serving and related workers were employed part time in 2016” and that, because food service and drinking establishments typically have extended dining hours, “shifts often include early mornings, late evenings, weekends, and holidays,” with the exception of school cafeteria workers, who “have more regular hours and may work only during the school year.”

The report continues:

“In addition, business hours in restaurants allow for flexible schedules that appeal to many teenagers, who can gain work experience. Compared with all other occupations, a much larger proportion of food and beverage serving and related workers were 16 to 19 years old in 2016.”

With this information in mind, consider that Duarte likely tried to fire teenagers who were already missing the holiday festivities. If Miami gave out a Grinch award, he’d at least make the short list.